Terms Of Service

About Raknah

A platform for transporting all types of livestock (camels – horses – sheep – cows, etc.), owned by the institution Corner for directing transport vehicles It is a limited liability company registered in the Kingdom of Saudi Arabia under Commercial Registration No.(5950146303)The company’s head office is located in Najran, Saudi Arabia. “Raknah” is a registered trademark of Raknah Transport Vehicles Guidance Company.

Raknah platform is an advanced electronic platform that aims to provide transportation and logistics services via mobile, connecting livestock owners who need to transport their livestock with carriers who own trucks suitable for these tasks. The platform provides various transportation services including trucks of all types, and seeks to provide safe, efficient and fast transportation solutions covering all parts of the Kingdom of Saudi Arabia and the Gulf countries.

Through the Raknah platform, users can request transportation services, track the transportation process, and obtain detailed reports on the status of the transportation. The platform is also committed to providing the highest standards of quality and safety in providing its services, in accordance with the regulations and systems in force in the Kingdom of Saudi Arabia.

the introduction

Raknah platform aims to provide innovative and safe transportation solutions, connecting customers looking for livestock transportation services with qualified transporters. Through these terms and conditions, we seek to ensure a smooth and safe user experience for our platform, by defining the rights and duties of all parties involved.

Please read these terms and conditions carefully before using our services, as they constitute a binding legal agreement between you and Raknah platform. Your continued use of the Raknah platform website and application means your full agreement to abide by all the terms and conditions stated here. Raknah platform reserves the right to amend these terms and conditions from time to time, and the amendments will be posted on the website or application. Your continued use of the services after the publication of amendments constitutes acceptance of those amendments.

We value your trust and are committed to providing the best possible service, and we always strive to improve your experience with us. Thank you for choosing Raknah platform as a reliable partner for your transportation and logistics needs.

Terms and Conditions Objectives

• Defining the contractual relationship: Clarifying the contractual relationship between the “Raknah” platform and the customer, including the rights and obligations of each party.

• Protecting the rights of parties: Ensuring the protection of the rights of all contracting parties, including the “Raknah” platform, customers, and carriers, by establishing clear rules and policies that regulate operations and services.

• Providing complete transparency: Enhancing transparency in all transactions between the “Raknah” platform and customers, ensuring clarity of the terms and conditions related to the services provided, prices, policies, and fees.

• Ensuring fair and appropriate use of services: setting rules and guidelines for the use of applications, websites and services provided by the “Raknah” platform, to ensure fair and appropriate use and to prevent any misuse.

• Determining the limits of liability: Determining the limits of the liability of the “Raknah” platform and the customer in various cases, including the liability for transportation and delivery, in order to avoid potential disputes.

• Organizing financial operations: Determining financial policies related to fees, payment, and cancellation, to ensure a smooth and efficient financial process.

• Providing means for resolving disputes: establishing clear and effective mechanisms for resolving disputes between parties, including arbitration or resorting to judicial authorities, to ensure that disputes are resolved in fair and expeditious ways.

• Compliance with laws and regulations: Ensuring compliance with all local and international laws and regulations related to transportation and logistics services, thus enhancing the credibility and reliability of the “Raknah” platform.

• Achieving customer satisfaction: Working to achieve the highest levels of customer satisfaction by providing high-quality services, and providing clear guidelines and policies that help customers make the best use of the services of the “Raknah” platform.

Definitions

• Raknah Platform: refers to Raknah Platform, a private limited liability company that provides transportation and logistics services through an advanced electronic platform covering all parts of the Kingdom of Saudi Arabia.

• Customer: refers to the person or entity that uses the services of the Raknah platform to transport or receive livestock.

• Authorized person: The person authorized by the customer (whether an individual or a company) to make decisions and sign documents related to the use of the services of the Raknah platform on behalf of the customer.

• Truck: refers to all types of trucks used in transportation operations, including trailers, pick-ups, lorries, trucks, vans, and all vehicles approved by the Rakna platform.

• Carrier: The person or company that owns the trucks and carries out transportation operations via the Rakna platform.

• Driver: Drivers affiliated with the carrier or independent, responsible for driving trucks and loading and unloading livestock according to the instructions of the Rakna platform and the customer.

• Website: refers to Raknah’s website which can be accessed via the link (https://raknah.net/customerapp)Customers use it to obtain information about transportation services and manage orders.

• Application: refers to the Raknah application available on smartphones, which enables customers to manage their orders, track shipments, and benefit from the transportation services provided by the Raknah platform.

• Livestock: refers to all types of livestock that are transported through the services of the Raknah platform.

• Load: Refers to the quantity or size of livestock that is loaded onto the truck to be transported from one place to another.

• Shipment: Refers to livestock loaded onto a truck and prepared for transport from the loading point to the delivery point.

• Livestock: All types of livestock available on the Raknah platform.

• Transportation: The process of transporting livestock from the loading site to the delivery site using trucks designated for this purpose via the services of the Raknah platform.

• Contract: The legal agreement between the customer and the Raknah platform, which specifies the terms and conditions for using the transportation services provided through the platform.

• Fees: The financial costs incurred by the customer in return for using the services of the Raknah platform, which include cancellation fees, late fees, overnight fees, unpaved road fees, and vital area fees.

• Liability: The obligations borne by the customer, the carrier or the Raknah platform in relation to the implementation of transportation operations and compensation for damages or losses that may arise.

• Invoice: The financial document issued by the Raknah platform to the customer, which contains details of the fees due for the services provided.

• Loading: The process of placing livestock on the truck at the loading site in preparation for transporting them to the specified destination.

• Unloading: The process of unloading livestock from the truck at the delivery site.

• Loading and delivery points: The specific geographic locations at which livestock are loaded onto and unloaded from the truck.

• Waiting period: The period of time that a driver waits at the loading or delivery site due to a customer being late or the livestock or delivery site not being ready for pickup.

• Customer Service: The department responsible for dealing with customer inquiries and complaints on the Raknah platform and providing them with the necessary support.

• Supervisor: The person responsible for following up on transportation operations and verifying their implementation in accordance with the approved terms and conditions, and intervening in emergency situations or disputes.

General Terms:

Access or use by individuals from any country in the world of the applications, websites, content, products and services provided by the “Raknah” platform, which is a trademark owned by To the Raknah Foundation for the guidance of transport vehicles, Reading these terms carefully before obtaining or using the services creates a contractual relationship between you and the “Raknah” platform. These terms supersede any prior agreements or arrangements entered into with you, and may To Raknah Foundation for directing transport vehicles, terminate these Terms or any of the Services to you immediately or generally cease offering or deny access to the Services or any part thereof at any time for any reason.

Supplementary Terms:

Supplemental terms may apply to certain Services, such as policies for a particular event, activity or promotion, and the supplemental terms will prevail over these Terms in the event of a conflict with respect to the Services provided and will be considered part of the Services provided. To Raknah Foundation for directing transport vehicles The Terms of Service may be amended from time to time, and amendments shall be effective upon posting of such updated Terms on this Site or posting of the amended policies relating to the Service provided. Your continued access to or use of the Services after such posting constitutes your agreement to be bound by the Terms as amended.

As set out in this Privacy Policy, we collect and use personal data in connection with the Services provided to you. To Raknah Foundation for directing transport vehicles Providing the necessary information (including your contact information) to claims settlement companies or insurance companies in the event of a complaint, dispute or disagreement between you and a third-party service provider (including the carrier). This information or data is necessary to resolve the complaint, dispute or disagreement. The “Raknah” platform reserves the right to use some non-confidential customer data, such as names and logos, in the context of indirectly promoting and marketing its services, which contributes to enhancing mutual trust with customers and developing the services provided, provided that the confidentiality of such non-public data is maintained and intellectual property rights are not infringed.

Customer Responsibilities:

Providing correct information:

It shall be the responsibility of the customer or his representative to provide Raknah with the correct information for the transportation of livestock.

Use Application
The user acknowledges that the “Raknah” platform is an intermediary platform that connects the owner of the halal and the owner of the transport vehicle. The application does not bear any responsibility for its use in violation of the laws, including cases of theft or fraud..

compensation Damage and accidents
Raknah platform disclaims any responsibility for any damages or accidents that may occur to the shipment during transportation. The driver and the customer are fully responsible for any agreements between them and for taking the necessary measures to secure the shipment..

Security measures
Both parties are advised to take necessary precautions, including verifying the other party’s identity and using the tracking and camera monitoring features available within the app..

Additional Comments:
• Both parties are advised to refer to the competent authorities in the event of any disputes.• By using the “Raknah” platform, both parties agree to these terms and conditions of use without restriction or condition.

Receive shipment:

If the customer fails to receive the goods at the agreed place and time, he will be responsible for all expenses related to the delay, including accommodation expenses or any additional fees, which will be calculated according to the company’s tariff. The customer must receive the goods within a period not exceeding (48)🛑One hour from the date of the truck’s arrival at the delivery location. After this period, the institution will not be responsible for any damage that may occur to the shipment or livestock, whether damaged or lost.

Delivery Failure:

In the event that the goods cannot be delivered for any reason, such as the inability to Raknah Vehicle Guidance Establishment From contacting the customer, or the customer refusing or ignoring to receive the shipment, the customer remains responsible for any costs and/or fees and/or expenses resulting from the return or destruction of the shipment, or any other additional fees resulting from these terms and conditions.

Delay and notice:

The customer must notify Raknah Vehicle Guidance Establishment In writing if he wishes to delay delivery and keep the livestock in the truck before submitting the request. In the event that the establishment is not notified of this, the customer bears all financial and legal responsibilities resulting from this, and the establishment remains not responsible for any damages that may occur to the livestock as a result of this delay.

Customer’s responsibility towards government agencies:

If the shipment or livestock is rejected, detained or confiscated by government authorities, then Raknah Vehicle Guidance Establishment Not responsible for compensating the customer or interfering in the clearance of goods or reviewing government agencies. This responsibility is the customer’s responsibility, including paying all fees and expenses incurred therein.

Incorrect data:

If the data provided is incorrect, such as delivery addresses or consignee information, the customer shall bear all costs that may arise from this. In the event of a change of address, any additional fees requested by the carrier due to the change of address shall be the full responsibility of the customer. The “Raknah” platform is not responsible for any additional fees imposed by the carrier in such cases.

Cargo inspection:

The beneficiary accepts that the Raknah platform may inspect and examine the livestock at any time during transportation without prior notice, and the beneficiary’s approval of these terms and conditions constitutes approval of this.

Direct agreement with carrier:

Raknah platform is not responsible for any agreement made directly between the customer and the carrier or its affiliates without the prior written consent of Raknah platform. Any agreement or consequences arising from that are the full responsibility of the customer, and this is considered a violation of Raknah platform rights.

Fees and fines:

The customer shall bear any fees and fines caused by improper loading or failure to follow the regulations regarding the permissible weight for loading according to traffic regulations and government agencies, and any costs caused by the customer.

Payment and Financial Transaction Policies:

• The customer is responsible for paying all fees and costs incurred for the service, including loading and unloading fees, late fees, overnight fees, and fees for unpaved roads and vital areas.

• Fees are multiple and more than one fee may apply to a single trip. These fees are billed either within the order invoice itself or via another external invoice, and the customer must pay them in accordance with the policies approved by the Raknah platform.

• The customer may not negotiate fees or delay payment. Raknah platform has the right to take appropriate measures to protect its rights and the rights of its carriers, including stopping the delivery of the cargo until the fees are paid. Raknah platform is also not responsible for any disruption or delay that occurs as a result of the customer’s delay in paying the fees and any other additional fees that may result from it.

• It is prohibited to pay any amounts of money directly to the carrier or its affiliates. Any amounts of money must be made through the official means specified by the Raknah platform to ensure transparency and security in financial transactions.

Limitation of Liability:

Raknah Platform provides you with certain information and materials as a service, whether through Raknah Platform, its suppliers or otherwise. The information and materials provided on the Website or the Application are provided “as is”, have not been prepared with a particular user’s purposes, situations or needs in mind, and are provided without any warranties of any kind, either express or implied.

Raknah Platform does not provide any warranties or representations regarding the use or results of the use of the website or linked websites or the application in terms of their correctness, accuracy, timeliness, reliability or otherwise. Raknah Platform is not responsible for any errors or incorrect data, and does not bear any liability in contract, tort (including negligence) or otherwise for any loss or damage howsoever caused (including direct, indirect, consequential, special losses or damages or loss of profit).

You release Raknah Platform from all claims arising from any statement or term on the Website, the Electronic Application or any affiliated platform. Your sole and exclusive remedy for any of the above or for any dispute with Raknah Platform or its affiliates or with any of its officers, directors, employees, shareholders or agents is to stop using the Website. Raknah Platform disclaims to the fullest extent permitted by applicable law all responsibilities and obligations in connection with the Website and disclaims all express and implied warranties including but not limited to implied warranties of merchantability and fitness for a particular purpose.

Raknah Platform does not guarantee that the services included in the website and application will be uninterrupted or error-free, that defects will be corrected, or that the website or the server that provides the website are free of viruses or other harmful elements. You undertake to the fullest extent permitted by law to compensate Raknah Platform, its officers and employees for all costs, expenses and compensation incurred in connection with any claim brought by a third party against Raknah Platform arising from any breach by you of any of these Terms of Use. You acknowledge that the limitation of liability of Raknah Platform, its exoneration and your compensation for it also extends to all affiliates of Raknah Platform.

Registration:

🛑Types of Users: There are two types of users of the website, namely: “Raknah Platform Customers” and “Customers without Raknah Accounts”. Although registration and creating an account is not required, registration gives you the ability to access additional functions available on the website.

Registration and Account Creation: In order to become a registered customer of the Raknah platform, you must complete the registration process with the Raknah platform. This requires providing us with your information or data and information. Incorrect data entered by the user exposes his account to suspension. The Raknah platform reserves the right to reject any registration request at its own discretion.

User Obligations: By completing the registration process on behalf of your company, you represent that you have the authority to bind your company, and that you will ensure that any other employee of the company who uses the website complies with these terms and conditions. These terms and conditions are in addition to the terms of any contract you enter into with the Raknah platform regarding your account.

Account Security : for Log in using your mobile phone number and the verification code sent to your phone. You must ensure that your account information is kept secure and confidential and not disclosed to anyone else. You acknowledge that you are fully responsible for your account and must notify Raknah platform immediately of any unauthorized use of your account or any other security breach related to your account.

User Responsibility: You acknowledge and agree that Raknah Platform shall not be liable for any loss or damage resulting from the fraudulent use of your account and you release Raknah Platform from all claims arising from the unauthorized use of your account. You also acknowledge that Raknah Platform shall not be liable for ensuring that any information relating to you or your company is current, complete or accurate, and you agree that you shall monitor and update any such information.

Termination of Registration: You or Raknah may terminate your registration at any time and for any reason without written notice. Once your registration is terminated by Raknah, you will not be able to access any part of the Website designated for registered users without Raknah’s prior consent.

Use of the Website: If you use the Website to request that Raknah Platform perform a task on your behalf, we will send an email🛑To the address you provide during the registration process to confirm that we have received your order. Although Raknah makes every effort to ensure that the services provided on the website are as reliable as possible, the nature of the Internet means that we cannot be held responsible for orders that we have not confirmed to you that we have received.

Data Entry: Raknah Platform may retain any data you provide while using the Website, and does so in accordance with our Privacy Policy. You acknowledge that Raknah Platform may delete such data at any time, and you acknowledge that you alone bear responsibility for maintaining a backup copy of such data, and that Raknah Platform bears no responsibility for its loss or deletion.

Data collection

Types of data we collect: 🛑

• Personal data: includes name, address, telephone number, email, and other information that can be used to identify a person.

• Non-personal data: includes data that does not directly identify an individual, such as general usage information, device type, address, etc. IP, browsing history, etc.

Data collection methods:

• Upon registration: We collect data when you create an account on the “Raknah” platform.

• During use: We collect data during your use of our applications and services, including when you place transportation requests, communicate with customer service, or interact with site content.

• From third parties: We may receive data from our partners or other service providers who collaborate with us.

Use of data

Purposes for which we use data:

• Improving the Services: We use data to provide and improve our Services, including personalizing the user experience and developing new features.

• Communication: We use data to communicate with you regarding your account, transfer requests, and updates regarding our services.

• Security: We use data to keep your account secure and protect our platform from fraudulent or illegal activity.

• Marketing: We use data to send you promotions and marketing content that may be of interest to you, based on your consent.

Data sharing:

Information sharing

“Raknah Platform” may share your information with other parties for the purpose of improving the service. These parties include governmental and non-governmental entities, business partners, and other service providers. This is done in accordance with applicable policies and procedures, and in compliance with relevant laws and regulations. • Situations in which information may be shared include, but are not limited to:

• Comply with legal or regulatory requirements.

• Improving the user experience and services provided.

• Handling complaints and disputes.

• Enhance security and prevent fraudulent or illegal activities.

• For marketing, advertising and publicity purposes.

• With Service Providers: We share data with our partners and service providers who help us provide our services, such as insurance companies, carriers, transportation authorities, the Department of Transportation, and claims settlement companies.

• For legal purposes: We share data when needed to comply with laws and regulations, or at the request of government or judicial authorities.

By agreeing to use the Raknah Platform Services, you acknowledge and agree to the sharing of your data with the aforementioned third parties. If you do not agree to the sharing of your data, you must immediately stop using the Raknah Platform Services and delete the application.

Customer Rights🛑

• Right of access: You have the right to access the personal data we hold about you, and to request a copy of it.

• Right to rectification: You have the right to request that we correct any inaccurate or incomplete data we hold.

• Right to erasure: You have the right to request that we delete your personal data from our records, unless there is a legal or operational reason why we cannot do so.

• Right to object: You have the right to object to the processing of your data in some cases, such as its use for direct marketing purposes.

• Right to data portability: You have the right to request that your personal data be transferred to another party upon your request.

Confidentiality of information

• Security Measures: We are committed to taking all reasonable security measures to protect your personal data from unauthorized access, modification, disclosure, or destruction.

• Restricting access: We limit access to your personal data to employees and partners who need that data to provide the agreed services.

• Data storage: We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

• Emergency Procedures: We have emergency plans and immediate response to security breaches or data incidents.

Use of cookies

Raknah platform uses cookies to improve your experience when visiting our website or using our app. Cookies are small text files that are stored on your device when you visit our website or use our app, and they help improve the functionality of the site and app and provide a personalized experience.

Types of cookies we use

1. Essential Cookies: These cookies are necessary to enable you to move around the Site and use its features, such as accessing secure areas of the Site. Without these cookies, the services you request cannot be provided.

2. Performance cookies: These cookies collect information about how visitors use the site, such as which pages they visit most often, and help us improve the performance of the site. These cookies do not collect information that identifies the visitor.

3. Functional cookies: These cookies allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced and personalized features. These cookies can remember changes you make to text size, fonts, and other parts of web pages that you can customize.

4. Marketing and Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times an advertisement is viewed and to help measure the effectiveness of advertising campaigns. These cookies are usually placed by advertising networks with the permission of the website operator. These cookies remember that you have visited the website and this information is shared with other organizations such as advertisers.

How to manage cookies

You can control or delete cookies through your browser settings. You can delete all cookies stored on your device and most browsers allow you to block their storage. However, if you delete or block cookies, you may need to reset your preferences each time you visit the Site, and some services and functions may not function properly.

Consent to the use of cookies By using the Raknah Platform website or application, you consent to our use of cookies in accordance with this policy. If you do not consent to the use of cookies, you must adjust your browser settings accordingly or stop using the website and application.

Updates

Privacy Policy Update: We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post any changes to this policy on our website or app.

If you have any questions or comments regarding our Cookie Policy, you may contact us via email or other means of communication available on the Site.

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. You will be notified of any significant changes through the Website or by other appropriate means.

By using the Raknah platform, you agree to the terms and conditions mentioned above, and acknowledge that you understand and agree to the collection and use of your personal data as described.

Notification

“Raknah Platform” may send a notice by sending a general notice about the Service or Application, or by sending an email to your postal address registered in the account information with “Raknah Platform”, or by sending a letter by regular mail to your address registered in the account information with “Raknah Platform”.

Inquiries and Policies: If you have any questions or comments regarding this Privacy Policy, you may contact us via email or other means of communication available on the Site.

By using the “Raknah” platform, you agree to this privacy policy and acknowledge that you understand and agree to the collection and use of your personal data as described.

intellectual property

All rights related to the Raknah Platform website, smartphone applications and social media (together referred to as the “Raknah Platform”), including copyrights, trademarks, logos, designs, software, text and graphic content, computer programs, icons, images, audio clips, video, data, information, and all other materials available through the Platform (together referred to as the “Content”) are the exclusive property of Raknah Platform or its licensors, and are protected by local and international intellectual property laws.

Use of Content

• It is strictly prohibited to copy, modify, distribute, publish, upload, display, transmit, sell or reproduce any part of the content without obtaining prior written permission from the Raknah platform.

• Users may use the Content only for their personal, non-commercial purposes, and in accordance with these Terms and Conditions of Use.

Brands🛑

• All trademarks and logos displayed on the Raknah platform are the property of the Raknah platform or its licensors. It is prohibited to use any trademark in any way without obtaining prior written permission from the trademark owner.

• This includes trademarks such as “Raknah”, associated logos, and any other names or symbols identifying the services of the Raknah platform.

Software Rights

• Raknah platform owns all rights to the software used in operating the website and applications. No one has the right to copy, modify, distribute or resell any part of the software.

Prohibited Use

• It is prohibited to use any automated means such as robots, spiders or any other automated tools to access any part of the Raknah platform or copy content from it.

• It is prohibited to attempt to disassemble or reverse engineer any part of the software used on the Raknah platform.

User-Generated Content

• Any content that users submit or upload to the Raknah platform (including comments, ratings, photos, etc.) becomes the property of the Raknah platform, and the Raknah platform has the right to use it in any way it deems appropriate, including for marketing and promotional purposes, without the need to obtain prior consent from the user or provide compensation to him.

• The User warrants that the Content provided does not infringe the intellectual property rights of any third party, and bears full responsibility for any breach of this warranty.

Intellectual property infringement

• Raknah Platform reserves the right to take all appropriate legal action against any unauthorized use of its content, software or trademarks.

• In the event of any violation of intellectual property rights being discovered, users are obligated to immediately notify the Raknah platform to take the necessary measures.

Compensation

• The user is obligated to compensate the Raknah platform for all damages, losses and costs that may arise from any violation by him of the intellectual property rights of the Raknah platform or its licensed parties.

• This clause aims to protect the intellectual rights of the Raknah platform and ensure its legal and ethical use by all users. Your use of the Raknah platform means your agreement to abide by these terms and conditions regarding intellectual property.

Driver Terms and Conditions

introduction

These terms and conditions represent an official agreement (“contract”) between Raknah Transport Vehicle Guidance Establishment, owner of the Raknah trademark, and the transportation and delivery service providers (drivers). These terms and conditions govern your use of the Raknah application (driver version), which is an electronic platform that allows drivers to provide transportation and delivery services to and from locations that are previously specified by customers. Raknah provides the customer with the opportunity to create the request, specify the type and location of receipt and delivery, and then submit offers by the drivers. Upon acceptance of the offer by the customer, the driver begins to complete the request.

Any use by you of the services provided by the Raknah application constitutes your acceptance of this contract and its provisions. Accordingly, you must not use the application if you do not agree to the terms and conditions contained in this contract.

Raknah reserves the right to modify or change these terms and conditions without prior notice. It is your responsibility as a user of the application to review the controls and terms of use periodically to learn about the updates to these terms and conditions. We also hope that you will review our privacy policy to learn more about how Raknah uses the information provided to us by users of the application.

Undertakings and warranties

You represent and warrant that you will:

1. Comply with all applicable laws and regulations in the Kingdom of Saudi Arabia.

2. Provide correct and accurate information to Raknah and update it periodically.

3. You will review and comply with any notices sent by Raknah regarding your use of the Service provided by the Raknah Application.

4. You will not use the information, content or any data you access or obtain through the Raknah Services for any other purpose and will use the application and the service exclusively for the purposes of ordering within the Raknah application and will not sell it to any third party (including but not limited to providing any service to anyone else outside the application).

5. You will use the Service or Application for lawful purposes only, and will not use the Services to send, store or transmit any material that is illegal or fraudulent.

6. Disclaimer platform Corner
Use the app
The user acknowledges that the “Raknah” platform is an intermediary platform that connects the owner of the halal and the owner of the transport vehicle. The application does not bear any responsibility for its use in violation of the laws, including cases of theft or fraud.. Damage and accident compensation
Raknah platform disclaims any responsibility for any damages or accidents that may occur to the shipment during transportation. The driver and the customer are fully responsible for any agreements between them and for taking the necessary measures to secure the shipment . Security measures.
Both parties are advised to take necessary precautions, including verifying the other party’s identity and using the tracking and camera monitoring features available within the app..

Additional Comments :
• Both parties are advised to refer to the competent authorities in the event of any disputes.• By using the “Raknah” platform, both parties agree to these terms and conditions of use without restriction or condition.

7. You will not use the Service or Application to cause harm, harassment or inconvenience to anyone.

8. You will not impede the proper operation of the Raknah application.

9. You will not attempt to harm the Service or the Application in any way.

10. You will keep your account password or any other means of identification we provide to you that allows access to your account secure and confidential.

11. You provide us with all evidence and requirements that prove your identity according to Raknah’s discretion.

12. You must maintain customer data and privacy and do not communicate outside the application. Any communication outside the application exposes you to accountability.

13. Raknah has the right to refuse to provide the service or use the application without giving any reasons.

Terms of Service

Driver Terms and Conditions

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